Runners Registered Over 2 Years From Current Date Impacted By Change To Transfer Process
We regret to inform those signed up wishing to transfer their space to another runner (if they can no longer take part) will be unable to receive a refund on their race entry if they registered more than two years ago.
With the 2020 event postponed a number of times (now taking place in July 2022) registration has now been open for a period of more than 2 years (being launched in Autumn 2019).
In compliance with GDPR data protection legislation, our registration platform provider ACTIVE Network are not able to hold the payment information of those registered to our races for a period longer than 24 months, which means processing a refund to those completing a transfer is not possible.
We would still like to provide runners registered 2+ years ago the opportunity to transfer their space to another runner so if you are impacted by this and would like to conduct a transfer you may do so but please be aware that you will not automatically be issued a refund upon successfully completing a transfer.
Instead, you will need to forward us your transfer confirmation email and we will be able to issue with a ‘credit note voucher’ instead of a refund that will enable you to enter any future R4W event and use the voucher against the cost of that event.
If the event costs less than your original race entry, you will retain the un-used value for any future purchase. We appreciate this is not ideal but is the only available option to us as we are not able to hold or access your payment information beyond 24 months and cannot process refunds informally outside of the registration platform.
You can check your registration date via your confirmation email or by logging in to check your entry at https://myevents.active.com/run4wales. Login then select ‘Registration & QR Code’ to view an order summary which includes your registration date.
Instructions on how to transfer an entry or update your entry details can be found by clicking below.